Cancellation policy

This Purchase Options Cancellation Policy explains when and how orders may be canceled after purchase. It applies to all purchases made through Original Age official sales channels and authorized marketplaces.

Order Cancellation Window

  • Orders may be canceled before they enter processing or shipment
  • Once an order has entered processing, it is no longer eligible for cancellation

Processing typically begins within 1–3 business days of order placement and may begin sooner during normal volume periods. We cannot guarantee that a cancellation request submitted after ordering will be received before processing begins. Submitting a cancellation request does not guarantee cancellation.

How to Request a Cancellation

Cancellation requests must be submitted through the original purchase platform:

  • OriginalAge.com: Email customerservice@originalage.com immediately with your order number and "CANCEL REQUEST" in the subject line
  • Amazon: Request cancellation through Amazon Orders
  • TikTok Shop: Submit a cancellation request through TikTok Shop
  • Instagram / Facebook Shops: Request cancellation through the Meta Commerce interface

Cancellation requests submitted without a valid order number cannot be processed. We are unable to cancel orders on behalf of customers through third-party platform systems — those requests must be initiated by the customer through the platform where the order was placed.

Orders Not Eligible for Cancellation

Orders may not be eligible for cancellation if:

  • The order has already entered processing or shipped
  • The order contains items marked Final Sale
  • The order was placed through a marketplace that does not support cancellations at that stage
  • The order is suspected of being placed fraudulently or in violation of our Terms of Service

If your order is not eligible for cancellation, it may still be eligible for a refund under our 60-Day Money-Back Guarantee once delivered. In most cases you will not need to return the product.

Refunds for Canceled Orders

  • Approved cancellations are refunded to the original payment method only
  • Refunds are typically processed within 5–7 business days after cancellation confirmation
  • We do not issue refunds to alternative payment methods, gift cards, or third-party accounts
  • Processing times may vary depending on the payment provider or marketplace

If a cancellation refund has not appeared within 10 business days, contact your payment provider before reaching out to us — bank processing delays are outside our control.

Subscription & Recurring Purchase Cancellations

If an order is part of a recurring subscription:

  • Future shipments may be canceled at any time prior to the next scheduled processing date
  • Cancellations must be made through your account on the platform where the subscription was created, or by emailing customerservice@originalage.com with your order number
  • Canceling a subscription stops future charges only — it does not retroactively refund previously fulfilled orders
  • If a subscription order has already processed before a cancellation request is received, it is subject to the same cancellation window as a standard order
  • We do not offer partial refunds for unused portions of a subscription cycle

To avoid being charged for the next cycle, cancellation requests must be received at least 24 hours before the next scheduled billing date. We cannot guarantee cancellation of a subscription order that is already in processing.

Cancellation Abuse

Original Age reserves the right to limit or deny future orders from customers who demonstrate a pattern of placing and canceling orders, or who use cancellations to circumvent order limits, promotional restrictions, or guarantee terms. Repeated cancellation requests without legitimate cause may result in account suspension.

Protect Yourself

Original Age will never contact you to request a cancellation fee, a "reactivation payment," or any payment to process a refund. If you receive a message claiming to be from Original Age asking for payment to complete a cancellation, do not respond — forward it to customerservice@originalage.com immediately.

Contact

For cancellation questions related to purchases made on OriginalAge.com:
customerservice@originalage.com
Monday – Friday, 9 AM – 5 PM CST | Response time: 2–3 business days

This policy does not affect any rights provided under applicable consumer protection laws. Original Age reserves the right to update this policy at any time. Changes will be reflected with an updated effective date.