Shipping policy

Original Age processes and ships orders in accordance with the terms outlined below. This policy applies to purchases made through our website and authorized sales platforms.

Order Processing Time

  • Orders are typically processed within 1–3 business days

  • Orders placed on weekends or holidays are processed the next business day

  • Processing times may vary during high-volume periods

Order processing refers to order verification, packaging, and handoff to the carrier.

Shipping Destinations

  • We currently ship to addresses within the United States

  • We do not ship to P.O. boxes or APO/FPO addresses at this time

Availability of shipping destinations may change without notice.

Shipping Methods & Delivery Times

Shipping options and estimated delivery times are presented at checkout and vary based on location and carrier.

Estimated delivery times are not guaranteed and begin after the order has shipped.

Shipping Costs

  • Shipping costs are calculated at checkout based on order size, destination, and selected shipping method

  • Any applicable taxes or fees are displayed prior to order completion

Order Tracking

  • Tracking information is provided once the order ships

  • Customers are responsible for monitoring shipment progress using the provided tracking details

Delivery Responsibility

  • Original Age is not responsible for delays caused by carriers, weather conditions, or incorrect address information

  • Responsibility for the order transfers upon delivery confirmation by the carrier

If a shipment is marked as delivered but not received, customers should contact the carrier directly for assistance.

Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be reshipped

Lost or Damaged Packages

  • If an order arrives damaged, customers should contact us within 7 days of delivery

  • Claims may require photos of the package and contents for review

  • Original Age is not responsible for damage occurring after delivery confirmation

Marketplace Orders

Orders placed through third-party platforms (such as Amazon, Meta, or TikTok) are subject to the shipping and delivery policies of that platform.

Where platform policies differ, the marketplace policy applies.

Contact Information

For shipping questions related to purchases made on OriginalAge.com, contact:

customerservice@originalage.com